Zenith is committed to supporting students through their academic journey at the college. Zenith’s student administrative, support, and learning support services are designed to ensure that students have a positive learning environment and experience throughout their studies.
Zenith encourages and promotes a client and student-focussed approach in its services and operatons with a strong sense of community and cares towards all its students.
Students can access a range of services including (but not limited to);
- English language and learning support
- Academic Support
- Personal wellbeing and welfare resources and referrals
- Students with disability
- Career and academic pathway guidance
As part of its obligations, Zenith is required to support all students in achieving their learning goals and attaining the learning outcomes of their course.
Zenith has delegated a full-time, on-site student support officer to provide student welfare-related services and referrals, including (but not limited to) counseling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, employment rights as a student, and stress management.
English Language Support
Zenith recognises that students come with a vast range of skills, experiences, motivations, and capacity to deal with the challenges required when commencing training. With this view, Zenith will ensure that students are supported through the completion of their training in all aspects of Language, Literacy, and Numeracy. Zenith will not discriminate against students who are identified to need LLN assistance.
LLN needs may be identified through pre-enrolment and pre-training assessments, during student orientation, and/or trainer/assessors’ recommendations. Zenith will analyse these needs and provide a strategy for assistance. These needs will be addressed through classroom learning and assessment activities over the duration of the program. Zenith’s Language, Literacy, and Numeracy (LLN) Policy, further supports these needs.
As part of student support services, a qualified English language educator may be available (or arranged) to help students in their English language skills, specifically,
- To understand the requirements of an assessment
- Help with understanding the structure of a unit or assessments
- Assistance with English expression, grammar, spelling, learning to edit own work
- Understanding basic principles of grammar and syntax
- Preparing for oral presentations
Zenith supports students throughout their enrolment to ensure that they are able to effectively participate in all aspects of learning and complete their courses in the stipulated duration.
Students can access the College’s student support services by approaching either the Student Support Officer, front desk, or any staff member in their immediate contact.
Students with Disability
Zenith recognises its obligation as a registered training provider and is committed to supporting the rights of students with disability to participate in educational courses and programs on the same basis as students without disabilities.
Students with disabilities are subject to the standard rules and policy on assessment and teaching methods, and assessment is only varied where a student can demonstrate with appropriate documentation that he/she is disadvantaged as a result of disability. The college ensures that appropriate student support services are available to assist students in completing their studies and reaching their academic goals.
Students may access the student support team and SSO directly (e.g. email, phone), by contacting any administrative staff, Academic Manager, or via the front desk. The front desk shall also assist with organising appointments as soon as practicable.
For any concerns or support needs, contact the student support team – firstname.lastname@example.org